​

Effective date: 24 July 2026
Last updated: 24 July 2026

These Terms and Conditions govern your access to and use of www.nigamlifesciences.com, including its content, online store, enquiry forms and related services. This website is owned and operated by Nigam Lifesciences LLP, having its office at 18, 1st Floor, Vishwas City 5, Gota, Ahmedabad, Gujarat 382481, India.

In these Terms, “Nigam Lifesciences”, “we”, “us” and “our” refer to Nigam Lifesciences LLP. “You” and “your” refer to any visitor, customer, healthcare professional, distributor, trade partner or other person using this website.

By accessing this website, creating an account, submitting an enquiry or placing an order, you confirm that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please discontinue use of the website.

1. ELIGIBILITY TO USE THIS WEBSITE

You must be at least 18 years old and legally capable of entering into a binding agreement to independently create an account or place an order through this website. A person under 18 may use the website only under the supervision of a parent or lawful guardian.

If you use the website on behalf of a company, clinic, pharmacy, distributor or another organisation, you confirm that you are authorised to act for and bind that organisation.

2. PURPOSE OF THE WEBSITE

This website provides information about Nigam Lifesciences, Opullisé products, skincare, nutraceutical, wellness and pharmaceutical portfolios, professional resources, distributor opportunities and related educational material. Certain eligible consumer products may also be offered for online purchase.

Pharmaceutical products displayed on the website are presented for general awareness, professional or trade reference unless expressly offered for lawful sale through an authorised process. Prescription medicines must not be purchased, supplied or used without a valid prescription and the involvement of an appropriately qualified healthcare professional.

3. NO MEDICAL ADVICE

Website content, product descriptions, articles, ingredient information and responses to general enquiries are provided for informational purposes. They do not constitute medical advice, diagnosis, treatment, prescription or a guarantee of a particular result.

Always read the product label, ingredients, warnings and directions before use. Consult a qualified healthcare professional before using a nutraceutical, wellness or skincare product if you are pregnant, breastfeeding, taking medication, receiving medical treatment, have an allergy or existing health condition, or have questions about whether a product is appropriate for you.

Do not delay or disregard professional medical advice because of information available on this website. For a medical emergency, contact an appropriate emergency service or qualified healthcare professional immediately.

4. PRODUCT INFORMATION

We make reasonable efforts to present product names, descriptions, ingredients, directions, warnings, photographs, packaging and other information accurately. However, packaging, colour, appearance, ingredients, specifications and product presentation may be updated by the manufacturer or may appear differently depending on your device and display settings.

The label and information supplied with the physical product should be treated as the primary source for ingredients, directions, warnings, batch information, manufacturing details and expiry information. Please do not use a product if its seal is broken, packaging appears tampered with, it has expired or it does not match the product ordered.

Individual experiences and cosmetic or wellness outcomes may vary according to the person, regularity of use, lifestyle, skin type, health status and other factors. Product descriptions and customer communications do not guarantee identical results for every user.

5. ACCOUNTS AND INFORMATION SUPPLIED BY USERS

You agree to provide current, complete and accurate information when creating an account, placing an order or submitting a form. You are responsible for keeping your login credentials confidential and for activity carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorisation. We may request reasonable verification before changing account information, discussing an order or processing a customer request.

You must not submit false identities, misleading professional credentials, fraudulent orders, unlawful content, malicious files or information belonging to another person without proper authority.

6. PRODUCT AVAILABILITY AND ORDERING

Products are offered subject to availability. Adding an item to the cart or submitting an order does not reserve the product or guarantee acceptance of the order.

After an order is submitted, you may receive an automated acknowledgement. This acknowledgement confirms receipt of the order request but does not necessarily constitute final acceptance. An order is accepted when we confirm it for fulfilment or dispatch, subject to payment verification and product availability.

We may reject or cancel an order before dispatch where a product is unavailable, pricing or product information contains a material error, payment cannot be verified, delivery information is incomplete, fraudulent activity is suspected, purchase limits are exceeded, or fulfilling the order would violate applicable law.

If we cancel a prepaid order before dispatch, the amount collected for the cancelled item will be refunded through the applicable payment method, subject to the payment provider’s processing time.

7. PRICES, TAXES AND PAYMENT

Prices are displayed in Indian Rupees unless another currency is clearly stated. Applicable taxes, delivery charges and other payable amounts will be displayed on the product page, cart or checkout before you confirm the order, as applicable.

We may change prices, promotions and product availability without prior notice. A price change will not normally affect an order already accepted, except where correction is necessary because of an obvious technical, typographical or pricing error.

Payments may be processed by an independent payment gateway, bank or payment-service provider. Your use of a payment method is also governed by that provider’s terms and privacy practices. We do not ask customers to send complete card details, banking passwords, PINs or one-time passwords through email, telephone, website forms, social media or WhatsApp.

You confirm that you are authorised to use the selected payment method. An order may be placed on hold or cancelled if payment is declined, reversed, disputed or identified as potentially fraudulent.

8. SHIPPING AND DELIVERY

Products will be delivered only to locations supported by Nigam Lifesciences and its delivery partners. Available delivery options, charges and estimated delivery periods will be shown during checkout or communicated when the order is confirmed.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, local restrictions, incorrect addresses, recipient unavailability or events beyond our reasonable control. Unless required by law, an estimated delivery date is not a guaranteed delivery date.

You are responsible for providing a complete and accurate delivery address, postal code and contact number. Additional delivery charges may apply if an order must be resent because the address was incorrect, delivery was refused or repeated delivery attempts were unsuccessful.

Please inspect the package when it arrives. If the parcel appears damaged, opened, tampered with or materially different from the order, preserve the packaging and contact us promptly with the order number, product details and clear photographs or video where reasonably available.

Any separate Shipping and Delivery Policy published on this website forms part of these Terms. If there is a conflict concerning delivery, the more specific published policy will apply, subject to applicable law.

9. CANCELLATIONS, RETURNS, REPLACEMENTS AND REFUNDS

Eligibility for cancellation, return, replacement or refund depends on the type of product, its condition, the reason for the request and applicable consumer law. For hygiene, health and safety reasons, opened, used, unsealed or tampered skincare, nutraceutical and wellness products may not be returnable merely because of a change of mind.

A request involving an incorrect, damaged, defective, expired or missing product should be submitted promptly after delivery. Include the order number, product name, batch information where visible, an explanation of the issue and supporting photographs or video where reasonably available.

Do not discard the product, external packaging, invoice or shipping label until the request has been reviewed. We may ask you to return the product or provide additional information before approving a replacement or refund.

Approved refunds will ordinarily be issued to the original payment method unless another method is required or mutually agreed. Banks and payment providers may require additional time to display a processed refund.

Any separate Cancellation, Returns and Refund Policy published on the website forms part of these Terms. Nothing in these Terms removes any non-excludable right or remedy available to a consumer under applicable law.

10. PROMOTIONS AND DISCOUNT CODES

Promotions, bundles, gifts, discount codes and limited-time offers may be subject to separate conditions, validity periods, eligibility requirements, product exclusions and purchase limits. Unless expressly stated, offers cannot be exchanged for cash or combined with another promotion.

We may withdraw or correct a promotion where it is affected by an error, misuse, unauthorised distribution, suspected fraud or circumstances beyond our reasonable control. Any such action remains subject to applicable consumer law.

11. SAFE AND RESPONSIBLE PRODUCT USE

Use every product only for its intended purpose and in accordance with the product label and applicable professional guidance. Do not exceed a recommended serving or continue using a product after its expiry date.

For topical products, follow label directions and conduct a patch test where recommended. Avoid contact with the eyes and discontinue use if significant irritation or an unexpected reaction occurs. Obtain appropriate medical advice when necessary.

For nutraceutical or wellness products, do not treat the product as a substitute for a balanced diet, prescribed medicine or professional care. Consult a qualified healthcare professional before use when precautions stated on the label apply to you.

Products must be stored as directed on the packaging and kept away from children. Nigam Lifesciences is not responsible for harm caused by misuse, unauthorised modification, improper storage, use after expiry, disregard of warnings or use contrary to professional advice, except where responsibility cannot legally be excluded.

12. PRODUCT CONCERNS AND ADVERSE EVENTS

If you wish to report a suspected product-quality issue, adverse event or unexpected product-related experience, contact us with the product name, batch or lot number, purchase details, description of the concern and your contact information.

Information submitted in connection with product quality or safety may be reviewed, documented and shared with an authorised manufacturer, quality team, healthcare professional or regulatory authority when reasonably necessary or legally required. Such information will be handled in accordance with our Privacy Policy and applicable law.

Submitting a report does not create a doctor–patient relationship. Seek immediate professional medical assistance where the situation is urgent.

13. PROFESSIONAL, DISTRIBUTOR AND TRADE ENQUIRIES

Submission of a professional, distributor or trade enquiry does not guarantee appointment, territory allocation, supply, pricing, credit, exclusivity, samples or a commercial relationship.

Any distributor, professional or trade arrangement will be governed by separately approved commercial documents. Where those documents conflict with these general website Terms, the signed commercial agreement will apply to the relevant business relationship.

Trade visitors must independently ensure that their advertising, storage, sale, distribution and communication concerning products comply with applicable licences, laws and product-category requirements.

14. ACCEPTABLE USE

You must not use this website to engage in fraud, impersonation, harassment, unlawful activity, unauthorised access, data scraping, security testing without permission, distribution of malware, interference with website operation or infringement of another person’s rights.

You must not reproduce product pages in a misleading manner, remove safety information, make unauthorised medical claims, falsely represent yourself as an authorised distributor, or use Nigam Lifesciences branding to sell counterfeit or unauthorised products.

We may restrict or suspend access, cancel affected orders or take appropriate legal action where we reasonably believe that the website, account, payment facility, content or intellectual property is being misused.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its text, product descriptions, graphics, photographs, videos, logos, trade names, trademarks, page designs and other content are owned by or lawfully licensed to Nigam Lifesciences LLP and are protected by applicable intellectual-property laws.

You may access website content for personal, non-commercial information and legitimate evaluation of our products or business. You must not copy, republish, modify, sell, distribute, frame, scrape or commercially exploit website content without prior written permission.

No licence or right to use the Nigam Lifesciences, Opullisé or other brand names, logos or product artwork is granted merely because you access this website or purchase a product.

16. USER SUBMISSIONS AND FEEDBACK

When you voluntarily submit a review, testimonial, photograph, suggestion or other content for public use, you confirm that the submission is accurate, lawful and does not violate another person’s privacy, copyright or other rights.

We will not publicly use your name, photograph, testimonial or health-related experience for marketing merely because you sent it privately. Separate permission may be requested before identifiable customer content is published.

We may decline or remove public content that is false, unlawful, abusive, promotional, medically misleading, unrelated to the product or inconsistent with these Terms.

17. THIRD-PARTY SERVICES AND LINKS

The website may contain links to payment services, courier services, Google Maps, WhatsApp, social-media platforms, professional resources, government websites or other third-party services. These services are independently operated and may have their own terms and privacy policies.

A third-party link is provided for convenience or reference and does not automatically constitute endorsement. We are not responsible for the availability, security, content or independent practices of third-party services, except where applicable law provides otherwise.

18. PRIVACY AND COOKIES

Personal information collected through this website is handled in accordance with our Privacy Policy available at:

www.nigamlifesciences.com/privacy-policy

The website may use essential and optional cookies or similar technologies to operate features, maintain security, support checkout and understand website usage.

Where a cookie-preference tool is provided, you can use it to manage non-essential cookies. Browser settings may also allow you to restrict cookies, although certain website functions may then operate incorrectly.

19. WEBSITE AVAILABILITY AND ACCURACY

We make reasonable efforts to keep the website available, secure and accurate, but we do not guarantee uninterrupted or error-free operation. Access may be temporarily limited because of maintenance, technical problems, security concerns, platform changes or circumstances beyond our reasonable control.

We may correct typographical errors, inaccurate content, broken links, product information or technical issues when identified. We may also update, replace or discontinue website features and content without prior notice where reasonably necessary.

20. DISCLAIMER OF WARRANTIES

To the extent permitted by law, the website and its general informational content are provided on an “as available” basis. We do not make warranties that the website will always be uninterrupted, completely error-free or suitable for every individual purpose.

Any product warranty or guarantee applies only when it is expressly stated on the product page, packaging, invoice or a separate written document issued by an authorised party. Nothing in these Terms excludes a statutory warranty or consumer right that cannot lawfully be excluded.

21. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Nigam Lifesciences will not be liable for indirect, incidental or consequential loss arising solely from website interruption, unauthorised misuse of the website, reliance on general educational content, or failure to follow product labels and safety directions.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of a non-excludable consumer right, or any other liability that cannot legally be excluded or limited.

22. INDEMNITY

To the extent permitted by law, you agree to be responsible for reasonable loss, claims or expenses arising from your unlawful misuse of the website, infringement of another person’s rights, fraudulent activity or material breach of these Terms.

This provision does not require a consumer to compensate Nigam Lifesciences for losses caused by our own breach, negligence or unlawful conduct.

23. SUSPENSION AND TERMINATION

We may suspend or terminate access to an account or website feature where reasonably necessary to investigate fraud, protect security, prevent unlawful activity, respond to a legal requirement or address a serious breach of these Terms.

Termination does not affect rights, payment obligations, accepted orders or liabilities that arose before termination. Provisions concerning intellectual property, liability, privacy, disputes and applicable law will continue where relevant.

24. EVENTS BEYOND REASONABLE CONTROL

We will not be responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemic restrictions, transport disruption, government action, telecommunications failure, payment-network interruption, labour disruption or courier delay.

Where such an event materially affects an accepted order, we will take reasonable steps to communicate available options and fulfil, reschedule or cancel the affected order as appropriate.

25. CHANGES TO THESE TERMS

We may revise these Terms when website features, products, payment methods, delivery arrangements, business practices or legal requirements change. Updated Terms will be published on this page with a revised “Last updated” date.

The Terms in effect when an order is accepted will normally govern that order. Continued use of the website after revised Terms are published means the revised Terms will apply to future use, subject to applicable law.

26. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory jurisdiction available to a consumer, courts having jurisdiction in Ahmedabad, Gujarat will have jurisdiction over disputes relating to these Terms or the website.

Before commencing formal proceedings, you are encouraged to contact us with the relevant order or enquiry details so that we can make a reasonable effort to resolve the matter directly. This does not prevent you from using any lawful consumer grievance or dispute-resolution mechanism available to you.

27. SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue to apply.

A delay or failure by Nigam Lifesciences to enforce a provision does not permanently waive the right to enforce that provision or another right later.

28. CONTACT INFORMATION

For questions about these Terms, an order, a product concern or website use, contact:

Nigam Lifesciences LLP

18, 1st Floor, Vishwas City 5
Gota, Ahmedabad, Gujarat 382481
India

Email: nigamlifesciences@gmail.com

Telephone: +91 63552 52584

Website: www.nigamlifesciences.com

Please include your name, contact information, order number where applicable and a clear explanation of your request. Never send your password, banking PIN, one-time password or complete payment-card details by email, telephone, website form, social media or WhatsApp.

IMPORTANT LEGAL NOTE

These Terms should be reviewed by an appropriately qualified Indian legal professional and checked against the website’s actual payment, shipping, cancellation, return, refund and product-sale processes before publication.