• Visit www.nigamlifesciences.com;
• Browse or purchase our products;
• Create an account or place an order;
• Contact us through a website form, email, telephone or WhatsApp;
• Subscribe to product, journal or marketing communications;
• Submit a professional, distributor or trade enquiry;
• Request medical or product information;
• Report a product-quality, safety or product-related concern; or
• Otherwise interact with Nigam Lifesciences online.​

• Full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Shipping or delivery address;
• Account and login information;
• Products ordered;
• Order number and order history;
• Payment status and transaction reference;
• GST, tax or invoice information where applicable;
• Messages submitted through contact forms;
• Newsletter or promotional preferences;
• Product enquiries;
• Distributor, trade or business information;
• Company, clinic, pharmacy or organisation name;
• Professional role and business contact information;
• Information submitted in a complaint or product-quality report;
• Any documents, photographs or attachments you voluntarily provide; and
• Records of correspondence with our team.

• Confirm the order;
• Process the transaction;
• Generate an invoice;
• Arrange delivery;
• Provide order updates;
• Respond to cancellation, return or refund requests; and
• Maintain accounting, taxation and transaction records.

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate location derived from the IP address;
• Referring page or website;
• Pages viewed;
• Date and time of visits;
• Time spent on pages;
• Links and buttons selected;
• Shopping-cart and checkout activity;
• Cookie identifiers; and
• Website performance, error and diagnostic information.

• The product involved;
• Product batch or lot number;
• Date and place of purchase;
• Product use;
• A reported reaction, experience or concern;
• Age or age group;
• Relevant health information;
• Photographs of the product or packaging;
• Healthcare-professional information; and
• Follow-up contact details.

• Complete a website form;
• Create or use a customer account;
• Add products to the shopping cart;
• Complete or attempt checkout;
• Place or manage an order;
• Contact us by email, telephone or WhatsApp;
• Subscribe to marketing communications;
• Submit a review, where enabled;
• Request professional or distributor information;
• Report a product-related concern;
• Interact with our social-media pages;
• Accept or manage cookie preferences; or
• Browse the website.

• Operate and maintain the website;
• Create and manage customer accounts;
• Remember shopping-cart activity;
• Authenticate users;
• Maintain website security;
• Prevent misuse and fraudulent activity; and
• Diagnose technical problems.

• Process and confirm orders;
• Collect or confirm payment;
• Generate invoices;
• Arrange packing and delivery;
• Send transaction and delivery updates;
• Handle cancellations, refunds or returns;
• Answer product and order questions; and
• Maintain customer-service records.

• Respond to contact requests;
• Handle distributor or partnership enquiries;
• Provide professional product information;
• Route requests to the appropriate team;
• Schedule follow-up communication; and
• Maintain a record of the enquiry and response.

• Review product complaints;
• Investigate suspected quality issues;
• Follow up on product-related concerns;
• Maintain safety or quality documentation;
• Meet legal or regulatory reporting obligations; and
• Protect customers and the public.

• Product updates;
• New-product announcements;
• Wellness Journal updates;
• Offers and promotions;
• Customer surveys; and
• Other business communications.

• Understand how visitors use the website;
• Identify popular pages and products;
• Improve navigation and website performance;
• Measure marketing effectiveness;
• Diagnose errors; and
• Improve customer experience​

• Maintain accounting and taxation records;
• Establish or defend legal claims;
• Respond to lawful government requests;
• Enforce website terms;
• Prevent fraud or misuse;
• Protect our rights and property; and
• Comply with applicable laws and regulatory requirements.

• You have provided consent;
• Processing is necessary to provide a product or service you requested;
• Processing is necessary to manage an order or contractual relationship;
• Processing is required to comply with a legal obligation;
• You voluntarily provide information for a specified purpose; or
• Processing is otherwise permitted under applicable law.

• Website security;
• Network management;
• Shopping-cart operation;
• Checkout;
• Account login;
• Cookie preferences; and
• Basic website functionality.

• Wix, as the website platform and hosting provider;
• Payment gateways and payment processors;
• Banks and transaction-service providers;
• Shipping, courier and logistics providers;
• Email and customer-communication providers;
• Website analytics providers;
• Cookie-consent providers;
• IT, website maintenance and security providers;
• Accountants, auditors, insurers and professional advisers;
• Authorised manufacturers, suppliers or quality teams;
• Regulatory or government authorities when legally required; and
• Other parties involved in investigating a product-quality or safety concern.

• The purpose for which it was collected;
• Order fulfilment and customer service;
• Accounting, GST and taxation requirements;
• Legal, regulatory and audit obligations;
• Product-quality and safety investigations;
• Fraud prevention;
• Dispute resolution; and
• Establishing or defending legal claims.

• General enquiries may be removed when the enquiry is resolved and no further operational or legal need remains;
• Order and invoice information may be retained for the period required by taxation, accounting and consumer-protection laws;
• Marketing information may be retained until consent is withdrawn or the contact becomes inactive;
• Product-safety and quality records may be retained for the period required by applicable regulatory and quality procedures; and
• Technical logs may be retained for a shorter period needed for security and troubleshooting.

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Improper disclosure; and
• Destruction.

• Know whether we process your personal data;
• Obtain information about that processing;
• Access personal data associated with you;
• Correct inaccurate or incomplete information;
• Update outdated information;
• Request deletion of information no longer required;
• Withdraw consent;
• Unsubscribe from marketing messages;
• Raise a concern about how information is being handled;
• Request details of the contact person responsible for privacy questions; or
• Nominate another person to exercise applicable rights in specified circumstances.

• Your name;
• The email address or telephone number used with us;
• The nature of your request;
• The relevant order or enquiry reference, if applicable; and
• Enough information to help us locate the correct records.

• Payment providers;
• Courier or tracking services;
• Google Maps;
• Instagram;
• Facebook;
• Threads;
• LinkedIn;
• WhatsApp;
• Government or regulatory websites; and
• Other third-party services.

• Passwords;
• Complete payment-card details;
• Government identity documents unless specifically required through a secure process;
• Extensive medical records; or
• Other information unrelated to the enquiry.

• An active order;
• Payment;
• Delivery;
• Return or refund;
• Account security;
• Product-safety follow-up; or
• A request you submitted.

• Website functionality changes;
• New forms, products or services are introduced;
• Service providers change;
• Cookies or analytics tools change;
• Our data-handling practices change; or
• Legal or regulatory requirements change.